Shipping Information & Rates
People say patience is a virtue, but we don’t like to keep our customers waiting. That’s why we always aim to dispatch your goods within one working-day of receipt of your order, so you can enjoy your new Aerosoles as soon as possible. All orders are tracked and you’ll be asked to sign for them when they arrive. To assure quick and reliable delivery, all EU orders are shipped using services provided by DHL. For your convenience we offer two options (Standard versus Express) so you can find the one that fits your needs.
Quick, reliable and economical. DHL picks up your package at our distribution center and delivers it to your door. Standard Ground delivery service is available to street addresses across all EU member states.
Standard shipping charges and delivery time are determined by your location (i.e. country). Please refer to the rate chart below for more details.
- Portugal Mainland (1-2 business days): FREE delivery (4.00€ for orders under 60€)
- Spain Mainland (2 business days): FREE delivery (7.00€ for orders under 60€)
- Central Europe* (2-3 business days): 10.00€
- UK (2-3 business days): FREE delivery (8.00GBP for orders under 80GBP)
- Nordic & East** (3-4 business days): 12.00€
Note: No standard delivery available for Cyprus and Malta.
*Austria, Belgium, Denmark , France, Germany, Italy, Luxembourg, Netherlands
**Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden
Need it faster? We can have your order delivered in 1 business day (Spain, UK and Central Europe*) or 2 business days (Nordic & East**) by choosing the Express Delivery option during checkout. Express shipping rates are determined by the size of your order and will be displayed at the end of the checkout process. Please see below for an indication of these Express shipping costs:
- One or two pairs: 15.00€ (13.00 GBP for the United Kingdom)
- More than two pairs: 18.00€ (18.00 GBP for the United Kingdom)
As a standard service, we solely offer shipments to EU member countries and don’t ship anywhere else. If you live in Albania, Andorra, Belarus, Bosnia, Iceland, Kosovo, Lichtenstein, Macedonia, Moldavia, Monaco, Montenegro, Norway, Serbia, Switzerland, Ukraine or one of the Portuguese / Spanish Islands, please contact us. Our customer service team will try to find a solution of how to ship your favourite pair of Aerosoles to your doorstep. Please note that apart from the cost of shipment you might be needed to pay for customs and import duty to your country.
If you do not live in one of the countries listed above nor in a EU member state, please visit our partner’s website at www.aerosoles.com/store.